FAQs for Commercial Motor paid subscribers

Below are some of the most commonly asked questions about subscribing to Commercial Motor.

How to be a subscription agent for Commercial Motor
Subscription Agents may write to Commercial Motor Subscriptions, DVV Media International Ltd, Sixth Floor, Chancery House, St Nicholas Way, Sutton, SM1 1JB, UK with their company details. Alternatively please call 0330 333 9544

Change of address - how do I do this?
Please select the ‘Address Change’ option from the My Account navigation bar at the top of the page. Alternatively, you can contact Customer Services.

Tel. 0330 333 9544
Email: roadtransport.subs@quadrantsubs.com

From receipt of your address change instructions, it can take up to 21 days before copies are delivered to the new address. We update our records within 2 days, however the magazine mailing labels are printed 7 days in advance of the cover date.

Renew - how to action this
Please select the "Renew’ option from the navigation bar at the top of the page. Alternatively, you can contact Customer Services.

Tel. 0330 333 9544
Email: roadtransport.subs@quadrantsubs.com

Delivery - who do I contact if my issue does not arrive?
Please contact Customer Services. We will try to replace any missed issue if notified within three months.
Tel. 0330 333 9544
Email: roadtransport.subs@quadrantsubs.com

Delivery Times
Commercial Motor is printed and distributed on the Wednesday prior to the Thursday cover date. The delivery times are based on the distribution network for individual countries. For example, subscribers in the UK will normally receive their copy on the Thursday cover date.


UK 1-2 Days
Europe 3-5 Days
USA/Canada 5-7 Days
Latin America 5-7 Days
Middle East/Africa 5-7 Days
Asia/Australia 5-7 Days
Pacific Rim 1-2 Weeks

Expiry date - when will my subscription end?
View all your account details under the My Account section of this site. Alternatively contact Customer Services.

Telephone: 0330 333 9544
Email: roadtransport.subs@quadrantsubs.com

First issue - when will I receive it?
New orders are processed within 2 days and magazine mailing labels are printed 7 days in advance of the cover date. Please allow up to 21 days to receive your first issue. See Delivery Times.

Payment Requests - why do I continue to receive renewal advice / invoices for a bill I have paid?
Commercial Motor subscription files are maintained through a computerised system, managed by a dedicated team. However, due to the long lead time required to process large numbers of orders and payments, you may receive an additional invoice after you have already sent your payment. If so please ignore this invoice, but if you receive a subsequent request for payment please contact Customer Service. We will correct the situation promptly.

Reprints
Commercial Motor can supply customised reprints of individual articles to suit your needs. These are ideal for presentations or as part of a press pack. For further details please contact Vic Bunby at Reprint Services, Tel: +44 (0)208 912 2120, Email: vic.bunby@roadtransport.com