The Alltruck Group is the newest member of Mercedes-Benz Trucks’ authorised repairer network. Based between Falkirk and Grangemouth, just off the M9 motorway, the workshop supports heavy vehicle operators in the central belt of Scotland. The site was appointed as an authorised repairer in July and following a period of staff training and recruitment, is now open to the public. Its facilities have been extended and upgraded as part of the process.
Managing director, Martin Shaw, said: “Joining the Mercedes-Benz network as an official Authorised Repairer has taken us to the next level. We’ve effectively created an entire parts department from scratch. Previously most of our parts were delivered as needed, now we hold an extensive stock with a team of seven specialists to manage it.”
Shaw added: “We’ve also taken on extra administration, reception and warranty staff, as well as increasing our roster of technicians. The result of all this is that while we were previously looking after around 200 operators, that number has now risen to close to 500. Crucially, though, our commitment to those original customers remains unwavering. We understand the needs of those in the road transport industry and are fully committed to providing the very highest standards of service – so it’s very gratifying to report that the feedback we’ve received from long-standing customers, and those who are new to us, has been very positive.”
The Alltruck workshop is on a 15-acre site and has eight full length bays with two inspection pits and a dedicated ATF lane is planned for next year. The team stands at 22 technicians, including three apprentices, who work on shifts around the clock from Monday to Friday and all day Saturday. Alongside its workshop, Alltruck runs a truck rental business with a fleet of more than 300 vehicles. The company is also a main agent for Fassi cranes in Scotland.
Head of network development at Mercedes-Benz Trucks UK, Leonhard Niemann, added: “We’re delighted to be working with Alltruck to bring even better service coverage to our customers in Scotland, and to expand our representation across the UK. The appointment of this trusted partner helps us to provide a full parts and service offering to operators in this important part of the country, and we look forward to growing together.”