Wren Kitchens looks to Truckfile for faster fault-fixing

Hayley Tayler
May 26, 2023

Wren Kitchens said it has seen a significant increase in defect reporting – and a corresponding improvement in the speed of fault rectification – from using the Truckfile Driver App.

Wren, based in Barton-upon-Humber, North Lincolnshire, has been using Truckfile since 2021. Latest figures show that following an initial leap in recording efficiency, gains have continued to rack up.

More defects are being reported and more of the faults identified are being fixed faster than ever before, confirmed Wren Kitchens national fleet manager Lee Thompson-Halls, who is responsible for a fleet of 351 trucks and 144 trailers nationwide.

“The figures speak for themselves,” he said. “In 2021, for the first two weeks of March we had 17 defects reported. By 2022, with our drivers using Truckfile, we had 360 issues identified in the same period. This year the corresponding time window has seen more than 700 deficiencies flagged up.

“To be clear, that’s not because more is going wrong with our vehicles. It’s because Truckfile has helped us tighten the net so that flaws are not slipping through unnoticed,” he added.

Truckfile’s Driver App is also helping Wren reduce the time taken to fix reported issues and subsequent vehicle downtime.

Last year, the company managed to rectify 56% of faults identified during the same working day and 82% within 24 hours, whereas this year the percentage has risen to 66% and 94% respectively.

The change is attributed to Wren’s use of Truckfile for daily driver checks, backed by training to help staff understand how the system works and the benefits it can offer.

Drivers now use the app, on their smartphones or a tablet device, to complete their ‘walk-around’ each morning. Any faults can be logged quickly and easily, backed up with photographs or even video.

“Using the app is simpler for the drivers and means there are no paper forms to get lost,” said Thompson-Halls. “There’s a benefit in terms of fleet management too. The system makes it very easy to confirm that all drivers have completed their checks, and also records the time spent and location, so we know they’ve taken at least the stipulated 12 minutes to go through the process and done so before leaving the yard.

“Meanwhile, any entries they make into the system are available immediately, so I know without delay if any action needs to be taken.”

To find out more about Truckfile, why not come and meet the friendly team at this year’s Road Transport Expo from 28-30 June? The event is free to attend, simply register online for your entry ticket.

About the Author


Hayley Tayler

Hayley Tayler has worked across Road Transport Media’s portfolio of publications, including Commercial Motor and Motor Transport, since 2008 in a number of editorial roles from news reporter to urban editor. She now specialises in events and projects content for the business, including the Road Transport Expo and a series of industry research reports.

Share this article

Vehicle Type