Volvo’s annual dealer awards saw Volvo Truck and Bus Centre South & East earn the prestigious dealer of the year award. Based across 17 locations in London, the south east, the Midlands and the east, the dealer group also won the new vehicle sales award.
Christian Coolsaet, MD of Volvo Trucks UK & Ireland, said: “Winning this award is the ultimate recognition of a good job, well done. The South & East team have been focused on introducing a wealth of upgrades across their business, whilst at the same time continuing to deliver the best possible customer experience. This really shows when you consider the volume of business they’ve been signing, both with new and repeat customers.”
Its flagship London South dealership had a £2m refurbishment over the last year to make the Croydon site Volvo Trucks’ first net-zero dealership in the UK. The facility is also the first zero waste to landfill operation in the dealer network.
South & East had the highest volume of electric retail sales of any dealership in the country and introduced the first all electric Volvo action service van. The sales team recorded one of the lowest average VECTO scores too.
Stuart Potter, operations director for Volvo Truck and Bus Centre South & East, said: “This award is for every single one of our team, who work so hard to keep our customers moving as safely, efficiently, and profitably as possible. Winning the title is a huge motivation to continue the journey we are on, looking for continuous improvement at every possible step.”
Two wholly owned dealer groups merged three years ago to form Volvo Truck and Bus Centre South & East. The group has sites in Banbury, Bury St. Edmunds, Cambridge, Coventry, Felixstowe, Ipswich, Leicester, London Heathrow, London North, London South, Milton Keynes, Norwich, Peterborough, Reading, Thetford and Wellingborough, as well as a specialist body and paint shop in Loughborough.