Brake and suspension defects most costly faults, says r2c

George Barrow
July 23, 2018

Brake disc and pads; suspension and brake system defects lead the way as the top three most costly defects when a vehicle is presented for inspection, servicing and maintenance, according to software supplier r2c.

The online fleet maintenance management company said that it had now processed over 8 million digital service records in 900 workshops across the UK and Ireland - and after analysing the data generated by so many records, it had found that on average, 2.1 defects were found per job, with the top five most popular defect items being lamps, tyres, suspension, rear markings and wing and spray suppression.

Nick Walls, managing director at r2c Online, said he was delighted to have reached the 8 million digital service records milestone so “quickly” and that it was “great to see so many operators and workshops embracing change”.

In February r2c said that DVSA initiatives such as remote enforcement and earned recognition helped it hit the 50,000 user milestone.

  • r2c won Workshop Innovation of the Year at the 2017 Commercial Motor Awards. The shortlist for the 2018 awards is revealed on Thursday 26 July.

About the Author


George Barrow

George Barrow has been writing about nearly anything with wheels for the past 15 years, starting off his career in the car industry and ending up in commercial vehicles via a brief detour to cover technology, science and start-ups. Often found behind the wheel of a new product, his real interest lies in the business side of the automotive industry. George is the UK jury member of the International Van of the Year and International Pick-Up Award.

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