DAF dealer network records 96.7% MoT first-time-pass-rate

Commercial Motor
February 15, 2018


According to DAF, its dealer network returned an overall 96.7% MoT first-time-pass-rate in 2017 with many dealers achieving 100% for the year.

The network - which has 136 locations across the UK and Ireland - submitted a total of 33,543 vehicles for MoT in 2017.

Also, DAFaid, the manufacturer’s roadside assistance programme posted record figures in 2017.

In total, 81,374 call-outs were handled from January to December, representing an increase of 9.6% on 2016, including 679,000 calls to the DAFaid call centre. Calls were answered within 15-seconds on average.

DAFaid Manager, Jake Blowers, said: “The increase in calls reflects a subtle change in the way some operators use DAFaid to support their businesses.

"Rather than dealing with minor repairs themselves, or booking them in for later rectification, they are calling DAFaid to have their trucks fixed first time and back to work as soon as possible.

“This improves their fleet uptime and helps protect their OCRS. The growth is also due in part to an increase in non-DAF vehicle breakdowns, which accounted for almost 10,000 DAFaid jobs last year.”

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Commercial Motor

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