What time does your day begin?
I normally get in around 7am. I check our daily reporting and respond to emails from the commercial team at our global headquarters in the US. I also check in with any notes from my seven direct line reports, covering specialist areas like vehicle acquisition, technical specification and accessible vehicles.
What type of customers do you deal with?
We provide solutions for every size of business across the UK, from SME operators needing a single truck or some vans to national companies that hire dozens or even hundreds of trucks, vans and cars, advising on specification, bespoke outfitting and branding. I stay available to support our sales and operations teams and visit customers regularly.
How much of your day is spent in the office and how much on the road?
I split my time fairly equally between the office and travelling. I visit our 22 depots that extend from Glasgow to Southampton as well as our customers.
How long have you been with the business?
I’ve been with Enterprise for 16 years and first joined as a trainee accountant. I spent eight years as a financial controller before launching our commercial vehicle rental business in 2010, which we extended through acquisition in 2013.
What types of products in your sector are selling well?
We have seen strong growth across all areas, particularly with specialist vehicles like accessible minibuses and temperature-controlled trucks. What is most important is service and being able to fulfil a wide range of needs, like customers who require cars as well as commercial vehicles. In addition, given the uncertainty over Brexit and other economic factors, operators are especially interested in flexible rental and ways of reducing unnecessary capital costs.
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