What time does your day normally begin?
At about 8am when I check emails and go through all the work done overnight. We update our customers who have had vehicles in with us and explain what work has been completed.
What type of customers do you normally deal with during a working day?
I deal with mostly transport managers and departments or drivers. I book inspection work and deal with breakdowns and any other maintenance issues with the transport departments. All our dealings with drivers are usually face-to-face over the counter when they bring vehicles into us for work to be done. We find out if they have anything they need to report about the vehicle to ensure we can send it out with no faults. Drivers are rightly keen to have the truck in top operating condition, and we recognise that keeping the driver happy helps with motivation and in turn helps keep our operators and customers happy.
How much of your day is spent in the office/workshop?
I have around a 70/30 split between office and workshop. It is varied, from dealing with basic customer progress updates to sorting the MoT lane and managing work though our paint shop.
How long have you been with the business?
For about four years. I started when I was 18 years old in our sales department selling LCVs. I then moved into the service department and managed the front desk, ensuring that customers got the best possible service. I have now progressed into a higher role within the same department but my focus is still on customer satisfaction and service. I am proud to be part of the team that received the accolade of Renault Trucks’ Aftermarket Dealer of the Year for 2017 at our Nottingham site.
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