Maintenance and workshop trends explored in new CM reader research

Hayley Tayler
February 17, 2021

More than one-third (37%) of operators plan to spend money on in-house workshops and maintenance equipment during 2021, according to brand-new research published in the ‘Hot Topic Industry Insight 2021’ report.

It surveyed readers of Commercial Motor and sister title Motor Transport to ask what they perceived as major industry challenges for the year ahead, and to explore trends around buying patterns, compliance and technology use.

Around 42% of businesses choose to outsource their fleet maintenance to a third party, while 32% manage it in-house and the rest a mixture of the two, depending on the work involved.

When it comes to wheel alignment, a significant 78% of operators chose to use a professional third party.

Our survey also revealed that nearly two-thirds of operators (63%) experienced difficulties during 2020 in securing a testing slot, with the same amount calling for a shake-up to the scheme to enable accredited private examiners to offer them.

Industry associations have long lobbied the government to modernise the HGV testing regime, allowing accredited third parties to carry out tests, as they do for cars and vans. So it was welcome news when the government announced last summer that it planned to review the current system and ensure it was fit for purpose in today’s road haulage sector.

CM readers can download the full Hot Topics: Industry Insight 2021 report free of charge.

About the Author


Hayley Tayler

Hayley Tayler has worked across Road Transport Media’s portfolio of publications, including Commercial Motor and Motor Transport, since 2008 in a number of editorial roles from news reporter to urban editor. She now specialises in events and projects content for the business, including the Road Transport Expo and a series of industry research reports.

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