Mercedes dealer staff save the day for stranded German truck driver

Commercial Motor
June 30, 2016

Mercedes-Benz Truck and Van (NI) staff won a high-performance track day when they helped a driver get back on the road quickly.

The team assisted a German driver who turned up at its Dungannon, Co Tyrone depot with damaged air suspension to his Actros tractor unit, just four hours before his ferry was due to depart.

Despite the driver not being able to speak English, the team ordered parts from the dealer’s headquarters in Newtownabbey, Co Antrim, 45 miles away, which arrived in an hour.

They fitted a new airbag and repaired the damaged pipework, which meant the driver made his sailing in plenty of time.

The manufacturer’s One Team prize is a day at the Mercedes-Benz World complex in Brooklands, Surrey.

This article was published in the 23 June issue of Commercial Motor. Why not subscribe to get 12 issues for just £12?

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Articles published by the author Commercial Motor may be collaborative efforts by our journalists or contain significant elements obtained from press releases or company statements. They have, however, still been written and checked by our expert editorial team.

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