Outsourcing HGV maintenance is industry’s top choice, according to latest parts and repair survey

Hayley Tayler
November 28, 2019

Outsourcing of vehicle repairs is now industry’s preferred choice when it comes to maintaining their HGVs, according to the latest CM Special survey produced in collaboration with Motor Transport.

Nearly two-thirds (60%) of operators surveyed chose to send vehicles off-site for repair, with one-third of those picking main dealerships as their preferred option.

The research also highlighted that larger operators would be more likely to opt for a main dealership, while smaller businesses would be more likely to pick a third-party maintenance firm.

There is a big variation in the way operators choose to pay for outsourced R&M. More than half (54%) prefer a price-per-truck based contract. The next most popular method is a price-per-month (34%). Only 7% prefer a price-per-km based contract.

Larger fleets tended to prefer a price-per-month model, while smaller fleets tended to prefer a price per truck.

Not surprisingly, the reasons operators made their choices were varied, but one factor stands out – the ability to budget with a fixed-cost solution.

Other factors commonly cited included keeping costs consistent over a fixed term and the fact that there is a clear cost structure.

About the Author


Hayley Tayler

Hayley Tayler has worked across Road Transport Media’s portfolio of publications, including Commercial Motor and Motor Transport, since 2008 in a number of editorial roles from news reporter to urban editor. She now specialises in events and projects content for the business, including the Road Transport Expo and a series of industry research reports.

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