Record year for breakdown assistance network TruckForce

Commercial Motor
March 6, 2018

TruckForce, the truck tyre supply, servicing and breakdown assistance network for Goodyear, achieved record customer response and job completion times in 2017.

According to the company, the average customer response time was 70 minutes last year, as opposed to an average of 73 minutes in both 2015 and 2016.

Meanwhile, the average job completion time in 2017 was 116 minutes; a reduction from 117 minutes in 2015 and 119 minutes in 2016.

TruckForce recently consolidated its network, combining its Goodyear Dunlop equity-owned hubs and independent service providers, meaning jobs being allocated more efficiently.

Also, ActionLine, the network’s 24/7 helpline, was streamlined to make the job allocation process more effective.

David Howe, commercial sales general manager, Goodyear Tyres, said: “Our customers’ priority is to keep their vehicles moving at all costs, so we are proud to announce that our response times last year were the best that they have ever been.

“Our goal now is to build on these results even further, and to continue providing the highest quality of service for our customers.”

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