Scania (Great Britain) has spent £100,000 on its Loughborough UK technical centre to boost the support it offers its dealer workshop network.
The revamped technical centre, which shares premises with the Scania UK training centre, is staffed by nine multi-disciplined technical engineers.
They provide a remote vehicle diagnostic service to Scania workshops and vehicles using the latest systems and software, and are able monitor individual vehicles using information obtained from telematics systems.
There is a video conferencing area where technical centre technicians can communicate with staff at Scania workshops.
They also communicate the latest technical information and product news to digital media screens at all Scania UK service centres.
Aftersales director for Scania (Great Britain) Mark Grant said the centre, which is linked to the manufacturer’s global technical support service via its Swedish, Brazilian and Hong Kong-based service hubs, will provide quicker and more efficient technical support for dealers.
He added: “The developments we have witnessed in automotive technology in recent years, such as connectivity and remote diagnostic capabilities, have made it essential for service-providers to reinvest in their facilities if they are to move with the industry, stay abreast of the changes, and provide the best possible customer service.”
