Team of the Year 2022 - Vote for the winner at https://roadtransportball.co.uk/the-judging
RH Commercial Vehicles has topped Renault Trucks UK’s Driving Quality Programme (DQP) for a year and a half and has the highest completion rate for mandatory training across the Renault Trucks UK network.
The team have developed a new aftersales repair and maintenance contract for retail customers which includes all O-licence requirements, and service and repairs at a fixed monthly cost. This tailored package gives customers peace of mind when the manufacturer warranty expires.
Their ‘mobile master technician’ is a new role created to provide additional support to all workshops, as well as to customer premises, allowing service levels within workshops, specifically diagnostics, to remain consistent and keep customer downtime to a minimum.
They have also been named service market dealer of the year for Renault Trucks UK for outstanding customer service,parts development, and DQP results. Their Northampton site had the highest overall score on the DQP across the entire Renault network. RH has also successfully introduced nightshifts to extend opening hours and reduce customer downtime.
UK Truck and Plant Group
UK Truck and Plant Group is a company that thrives due to an amazing team with a work ethic that is contagious. In an industry where a solid team is important to provide good services and satisfaction to customers UKTP’s team shines, from workshops to offices where workers, young and mature work hand in hand to reach the company’s goals and satisfaction of customers. These range from private customers to national government agencies.
UK Truck and Plant Group pride themselves on having a diverse workforce, from the lower level to the top recruiting staff members. There’s also language support in Romanian, Polish, Italian, Bulgarian, Russian, Spanish, French, and German.
Where the industry targets 30% of women in the motor trade UK Truck and Plant Group are a 50/50 split. Another way that UK Truck and Plant Group Ltd rallies everyone together, from directors, office staff, and all workshop staff members is at lunchtime. Our company brings everyone together where free lunch is served daily; there is a time when the conviviality of a warm meal dissipates work classes.
Jost are the world market leader in both fifth wheels and landing legs with a wealth of choice to support all areas of traditional transport and some not so traditional as well.
With 3500 employees worldwide and 16 manufacturing locations, JOST's growth and investment have ensured they are a trusted partner and leader within the sector.
Operator safety is at the forefront of product development and together with the already successful JOST 3 Sensor fifth wheel, they have developed new systems to improve safe coupling with the JOST Kingpin finder and Rockinger Drawbar finder products. JOST GB has a dynamic and experienced team who quickly adapt to the market’s requirements and pride themselves in always being on hand to support the customer, whether that be at build stage or with VOR situations.
With a warehouse facility in Bolton and backed by aftermarket distributors far and wide, JOST's backup and service is always on hand.
The Fitting Shop facility at Bolton not only supports customers with type approved fitting facilities, but also helps to grow the next generation of JOST technical experts, ensuring the continuity required to remain at the forefront.
The team have created strong relationships and trust with many fleets, trailer builders and drivers where they actively get involved in understanding the specific requirements and help to find suitable solutions.
JOST regularly delivers operator training and safety guidance which has made them an integral support partner to many in the transport industry, always going above and beyond!
Intercounty Truck & Van
Intercounty Truck & Van’s central service bookings team provide excellent and consistent customer service for their truck and van aftersales customers.
They have recently introduced central service booking teams where previously their service advisors at each site would raise and process new servicing bookings. They now have dedicated teams for retail van bookings, fleet van bookings and truck bookings.
Their central service bookings teams are dedicated to receiving and managing all van and truck bookings for servicing, MoT’s, repairs, defects and safety measures for every site, with dedicated fleet resource, along with processing any roadside breakdown attendances. Their central service bookings team have built up great relationships and trust with customers, who have one point of contact for all their servicing requirements.
They now offer customers an efficient, professional and seamless experience, with quick telephone response times, dedicated resource, shared bookings mailboxes and electronic booking confirmations.
Hexagon Leasing has been operating as a nationwide contract hire, vehicle sales and fleet management provider since 2001. They have more than 3,000 assets and supply and fleet manage a wide range of organisations from SMEs to large multinationals.
Over the last 12 months, they have taken steps to ensure Hexagon operates in a more cohesive and streamlined manner across all department with a key area of focus on operations. A new operations manager and expanded the department with 17people is further divided into compliance, fleet, and the newly created customer liaison sub-team. Previously, all customer liaison operations were carried out by one person, but Hexagon has recognised that more support and a larger team was required. Their four fleet engineers cover specific regions of the UK focusing to maximise the customers fleet uptime, allowing them to maintain a high level of operational efficiency. Working in conjunction with the customer, the team proactively plan maintenance schedules, working around customer demands ensuring all O-licence requirements are met.