TruckEast Norwich has been named Scania UK’s 2021 Depot of the Year.
The East Anglian service centre beat Keltruck Hereford and sister location TruckEast Northampton, who finished second and third respectively, and had to be separated by a tie-break.
It is the third time in four years the branch has won the award, having previously taken the honours in 2018 and 2020.
The year-long competition recognises excellence in technical service procedures and customer satisfaction given by each Scania Authorised Repairer across the UK.
Paul Loades, depot manager at TruckEast Norwich, collected the award and said: “We never imagined ever winning the Depot of the Year once, but to do it a second and a third time is just unbelievable.
“Our success is no secret as we’ll go the extra mile for our customers, and that is all that matters. My team will do whatever needs to be done to keep the vehicles on the road and our customers happy. It’s all in a day’s work for us here at TruckEast Norwich.”
John Biggin, Managing Director of TruckEast, said Norwich’s success is a team effort, added: “We pride ourselves on putting the customer first. Having Norwich being named first for the third time in four years and having Northampton finish third is a phenomenal achievement from both teams. Our philosophy is simple, if you treat everyone in your business as your best customer, they will treat your customers in the same way.”