DVLA highlights online services
Following research that reveals a high level of user satisfaction, DVLA is promoting the benefits to both dealers and operators of using its latest online services.
When a vehicle has been bought or sold into trade, or sold to a customer, the best way of notifying DVLA is to do so via its online service. Customers will receive instant confirmation that they are no longer the keeper, and an automatic refund of any full months of vehicle tax remaining. They will receive their new log book (V5C) within five working days. Dealers benefit from reduced administration time, no postage costs and a clearer audit trail for date of keepership changes.
If you want to retain your registration number, you need to do this before completing the change of ownership.
Operators requiring a replacement for a lost or damaged log book can apply electronically, which reduces the previous time taken from six weeks to five days.
It’s probably of less benefit to operators who don’t tend to move, but since June, 540,000 owners have taken advantage of a new service was launched for owners to change the address on their V5C log book.
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