Customer Service Award Nominees - Commercial Motor Awards

Customer Service Award 2022 - Vote for the winner at https://roadtransportball.co.uk/the-judging

 

FastView360

FastView360 has more than 25 years of experience in the transport industry which is they have developed a camera system to make life easier, with video evidence any incident as it happens.

All cameras are full HD quality and fully weatherproof with an IP69 rating.

If any component fails a support ticket is generated instantly and on average their support team responds in under 30 minutes. Some tickets are even resolved in less than 6 minutes.

Fastview360 want to cause minimal disruption to day to day working practice as possible, striving to keepi in regular contact with the customer during any installation or support service.

Their AutoCMS system has been designed to make reviewing footage simple and quick with built-in automatic upload of video footage. The Driver App allows drivers to add information for any insurance claim.

 

 
Waldron Commercials

Having successfully navigated the past 12 months through the continuing COVID 19 pandemic and Brexit delay Waldron Commercials have increased their customer base by 19% and have developed their parts sales and service by 52%.
The team at Waldron Commercials have continued to embrace the working partnership with Isuzu Truck UK that has complemented the training development of the team.  This coupled with customer care, compliance, IRTEC, CPC, first aid and health and safety has resulted in our team completing over 320 hours of training,

They offer a 24/7 breakdown and recovery service with extended work shop hours, these have been tailored with customer demand and need with the work ethos that no job is too small or ever too much trouble, there is always a customer at the end of the request.
After experiencing difficulties in booking tachograph calibrations, due to COVID 19 restrictions, the decision was made to invest in a tachograph bay, to provide a one-stop-shop for their customer base, reducing the need to travel and maximise uptime for the vehicle and customer.

 

Hartshorne Group

Striving to offer great service to every customer is in the DNA at Hartshorne Group who have been helping to keep businesses  on the road for more than 50 years by supplying and servicing Volvo commercial vehicles.  Their diverse customer base includes some of the UK's best-known hauliers as well as owner-drivers of single vehicles.

Hartshone say they have “found that the needs of customers vary according to their size and the demands of their business. A customer with a national fleet that transports perishable goods will require us to operate seamlessly at scale, whereas an independent customer may value support in an unexpected crisis.”
The common priority, however, is vehicle uptime which is why they operate on a near 24-hour basis. Every customer has a direct point of contact, whether it's a sales account manager, dedicated service manager or one of our many customer service representatives.


Dawsongroup truck and trailer
With around 1,500 current active customers, Dawsongroup truck and trailer are an 
independent, entrepreneurial, and dynamic organisation with a diverse fleet of more than 
11,000 tractor units, rigids, trailers and specialist vehicles from more than 20 manufacturers.
After two years of significant challenges and changes across the industry, the decarbonisation 
die has now been set and the focus is firmly on the road to zero emissions. This includes all 
electric Carrier/Gray & Adams eCool trailers, LNG and CNG rigids and tractor units, full 
battery electric (BEV) trucks and direct-drive refrigeration which is now specified on more 
than 50% of their rental fleet.

Manager overlooked use of illegal truck

A transport manager who displayed “extremely lax transport management”, and allowed a lorry to be used on an operator’s licence when it was not specified, has been disqualified