Operators advised to read guidance after firm without transport manager is suspended from operating

Traffic commissioner (TC) for the East of England Richard Turfitt suspended a business from operating earlier this month and curtailed its O-licence after it failed to inform him that a transport manager had stopped carrying out her duties.

Leicestershire-based eggs business Sunrise Poultry Farms could not operate any vehicles for four days from 1 April. It also had its O-licence curtailed from five to four vehicles from the day of the public inquiry (PI) on 21 March.

A PI in Cambridge last month was told that the business failed to notify the TC of changes to its O-licence, which included the company’s named transport manager Kaye Neale stepping down from her position.

The company, which operates from two sites in Selby and supplies eggs to businesses across the UK, was informed that its O-licence could be revoked after Neale was nominated as a transport manager on a new application in the name of Andrew Neale. She indicated in correspondence to the Central Licensing Office in Leeds that she was not carrying out transport manager duties for Sunrise Poultry Farms, despite being named on its O-licence.

In response to the letter that suggested the company’s O-licence was under threat, Sunrise Poultry Farms’ solicitor accepted that she was no longer in the role and the company should have notified the TC at an earlier stage.

At the hearing, the operator said that the work it had been carrying out only required a restricted licence rather than the standard one it held, but it nevertheless nominated a new transport manager to replace Neale. Steven Rounds was accepted onto the O-licence by the TC. 

The TC also considered the company’s failure to notify changes to its O-licence, the issue of prohibitions, breaches of undertakings and a material change at the PI, and found that its repute had been severely tarnished by its non-compliance.

The TC advised that the operator, and all other standard national and international O-licence holders read the recently updated senior TC’s guidance on the role of the transport manager.

He said: “We have recently refreshed our guidance to the industry on this key area of operator licensing and I strongly advise all standard licence holders and their transport managers who are not familiar with its contents to download a copy.

“For the first time, the guidance includes a role description for transport managers. It also makes clear that a transport manager must always be more than just a transport manager in name, as became the case for Sunrise Poultry Farms.

“The guidance also sets some general indicators as to how a transport manager can perform effectively by possessing the right knowledge and skills, having an impact in the operator’s business and being able to take decisions that influence behaviours.”

Turfitt added that it is the job of the O-licence holder and transport manager to satisfy the TC of their professional competence.

60 Second interview Robert Zubovic, network director, MAN Truck & Bus UK

Robert Zubovic, network director, MAN Truck & Bus UK

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Football and martial arts.


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I joined MAN eight years ago as a management accountant and progressed into sales and aftersales with solid development plans and strong mentoring and support from the senior board. Before joining MAN, I worked for Network Rail on large projects in London and before that I was working in Swansea for a small family-run construction business.


To encourage young people into the industry we should...

Use social media more. We offer apprenticeship programmes for technicians and in the past couple of years we widened that apprenticeship programme for administration roles for parts and service. We will be launching a sales apprenticeship programme later this year. We have work placement schemes (internships) for under-graduates, who spend up to 12 months being mentored and developed in sales, finance and aftersales. This is a fantastic opportunity for us and the intern to potentially secure a career with MAN once they have graduated.


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