Scania Assistance, the truck maker’s in-house assistance service, is celebrating 25 years.
What began as a single support centre in Södertälje, Sweden, back in August 1998, has now become a global network of 15 locations, spanning 52 countries, and handling 250,000 cases annually.
Tobias Andersson, MD for Scania Assistance, said: "Once upon a time, there were many different Scania emergency call centres operating under different company names around the world. For example, in Great Britain, it was Greenflag. In 1998, we decided to give our customers even better support. This year we reach an incredible milestone in Scania Assistance’s journey, but this has only been possible by the team that make it a reality."
In the United Kingdom, Scania Assistance operates from a centre in Bradford, where a team handle SOS calls from the UK, Europe, North America, New Zealand and Australia on a daily basis. This team is backed by a fleet of expert field technicians, well-versed in all of Scania's product offerings, including trucks, buses, coaches, and powertrains.
Andy Greenwood, manager for Scania Assistance Western Europe, commended the anniversary, stating: "It’s a fabulous achievement to reach such a milestone. Especially when you consider this team is the front-line response when a customer experiences unplanned downtime. It’s credit to everyone in the Scania Assistance team, as they all play a crucial role in answering our customers’ distress calls and getting them back moving again as quickly as possible."
To honour the occasion, three exceptional technicians have been hailed as the 'Heroes of the Road' by their peers. As part of the celebration, a special Scania Family docu-series focused on the Scania Assistance team is in the works, promising viewers an intimate look into the lives of these frontline heroes.