From the Frontline: Crouch Recovery helping key workers

George Barrow
April 4, 2020

Breakdown specialist Crouch Recovery believes the general road-going population are following Government guidelines and their breakdown service is largely key workers.

“We have noticed that the traffic on the roads that requires our assistance is generally speaking now predominantly key service workers or associated to the supply chain, emergency services or Highways which is a testament to the general UK population following Government Guidance,” Rob Taylor, Crouch Recovery head of legal and compliance told Commercial Motor.

Crouch provide assistance for a number sectors including police forces, ambulance services, Highways England, utility services and parts of the logistic supply chain. As a result, the business has maintained a complete operation throughout the COVID-19 lockdown.

“Crouch Recovery remains fully operational 24/7/365. We are still busy but operational practices have had to change to keep our staff and anyone we come into contact safe,” Taylor said.

“We had a long-standing business continuity plan for events such as power failure. This was quickly adapted and put into practice to allow staff members (where possible) to work remotely. Our IT systems can be remotely accessed via company laptops with encryption keys and staff have even been able to take their desk phones home and our IT system has meant that all internal calls still function irrespective of the fact that office staff are in the safety of their own homes. We had formed a dedicated COVID-19 response team and strategy as early as 5 March so we were fully prepared for the lockdown.

“We are aware that some smaller providers have been hit hard by the lockdown. Luckily, we have 72 years of business behind as and have always worked on a philosophy of not buying things we can’t afford. This has stood us well to weather the storm. Post-lockdown, we fully expect business to rapidly return to normal. The recovery sector is far more resistant to the longstanding impact of lockdown than others. The roads will become immediately busier again post-lockdown and inevitably, road users will need breakdown assistance. We are fortunate in that regard as other sectors may take longer to regain their footing,” Taylor added.

About the Author


George Barrow

George has been writing about nearly anything with wheels for the past 15 years and is the UK jury member of the International Van of the Year and International Pick-Up Award.

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