Goodyear Tyres’ Truckforce network achieved record customer response and job completion times in 2017 saving a cumulative total of 2,169 hours throughout the year.
TruckForce, a dedicated truck tyre supplier and service provider, has network made up of a combination of Goodyear Dunlop equity-owned hubs and independent service providers, offering truck tyre servicing and breakdown assistance throughout the UK.
TruckForce’s average customer response time was 70 minutes in 2017, as opposed to an average of 73 minutes in 2016. Likewise, the average job completion time in 2017 was 116 minutes; a reduction from 119 minutes in 2016.
“A few minutes might not sound much but given the number of breakdowns we do it is significant,” says David Howe, commercial sales general manager, Goodyear Tyres.
“It shows we are looking in every nook and cranny to find efficiencies, such as how long does it take us to process a breakdown when it comes through, when it comes to our ActionLine how quickly do we deal with it?”
