The Mercedes-Benz businesses acquired by the Motus Group (UK) from S&B Commercials and Orwell Truck and Van in 2013/2014 have now been rationalised and rebranded under the Motus Truck and Van banner, and will operate under that name .
The combined business covers 10 locations covering North London, East Anglia, Hertfordshire and Essex, the location for its newest outlet. A major new Motus Truck & Van service centre at Witham, on the A12 between Colchester and the M25, is close to completion. The new branch will feature nine truck and eight van bays, as well as ATF and MOT facilities. It will also incorporate a 7,000 sq ft parts department and a used vehicle sales office and display area.
Lee Seward, MD of the renamed division, said, “This is all about the energy of the teams at S&B/Orwell and their passion to deliver ever-higher standards of customer care. Our customer satisfaction ratings have topped the national ‘Mystery Shopper’ programme run by Mercedes-Benz into its UK dealer network, and the whole team takes the credit for that. We set out to deliver excellence in our dealings with customers, and that we now take our place alongside other Motus-branded companies is a tribute to the hard work of everyone involved.”
The group also shares a dedicated Customer Contact Centre, set up in Ipswich at the end of 2019 to handle all service-related contact, but since expanded to incorporate sales enquiries and appointments. Seward said “We wanted customers at any branch to have a simple, single access point to aftersales care. It isn’t something you can rush, and we have spent a lot of time and effort in building both the system and the team to do it.”
